Telehealth – Online Counseling

Online Counseling is Available For You

Wellness is possible even during COVID-19. However, it can be hard accessing the services you need during times like this. Below is a roadmap to help you understand the steps involved in receiving counseling or psychiatric services online at Integrated Counseling and Wellness. 

As always please contact our office for additional questions as we are happy to walk you through the process. 

  • C. Smith
    open-quote I look forward to each appointment and know that I will be treated with the utmost care, respect, and professionalism. I highly recommend this facility to others. close-quote
    C. Smith
  • E. Morgan
    open-quote I've seen a dramatic change in my life since beginning my treatment at Integrated Counseling, and I will be forever grateful for my time there. close-quote
    E. Morgan
  • Emma
    open-quote I went to integrated counseling for two years for eating disorder recovery. Every week, I loved meeting with my counselor to celebrate my successes and work through the barriers that come with mental health challenges. My counselor thoroughly explained the reasons behind eating disorder behaviors, showed empathy with hard topics, and helped me overcome Issues I had dealt with for years. I looked forward to each session.  I am in a healthier state of mind and in a better place in life because of the thoughtfulness, kindness, and professionalism that my counselor showed me close-quote
    Emma
  • M.S.
    open-quote I am a 56 year old woman who has struggled with disordered eating for the past 42 years of my life. It wasn’t until I found my counselor with Integrated Counseling, that I started to reverse all the ill effects of dieting, issues around controlling all my food and letting go of my fat phobia. The program that my counselor guided me through was an awesome mix of self compassion, intuitive eating and movement, being present in all aspects of life and stopping judgement towards myself and others. I am convinced that I would not be nearly as far along in my healing process were it not for my counselor. She was gentle yet firm, patient and incredibly understanding. I am left with all the tools I need to proceed through life on my continued recovery journey. close-quote
    M.S.
  • E. A.
    open-quote As a young woman who has struggled with body image and a relationship with food for most of my life, receiving counseling for my eating disorder was the only way I could finally see light at the end of my dark tunnel. My anorexia had consumed me to a point where food, exercise, and the way I perceived my body controlled my thoughts and feelings every hour of the day. It wasn't until I sought out counseling and had a desire to recover that I am finally healing. These past three years receiving professional help have truly saved my life. I am now the healthiest I have ever been. Without a shadow of a doubt, I would encourage any person who is struggling with an eating disorder to not be afraid to reach out and trust that you can finally learn to love yourself. close-quote
    E. A.
  • E.G.
    open-quote I went to integrated counseling for two years for eating disorder recovery. Every week, I loved meeting with my counselor to celebrate my successes and work through the barriers that come with mental health challenges. My counselor thoroughly explained the reasons behind eating disorder behaviors, showed empathy with hard topics, and helped me overcome Issues I had dealt with for years. I looked forward to each session.  I am in a healthier state of mind and in a better place in life because of the thoughtfulness, kindness, and professionalism that my counselor showed me. close-quote
    E.G.
  • V.G.
    open-quote I had Annie as my therapist and she’s one of the best therapists I’ve ever had. She’s great at listening to what I need and making sure I’m comfortable no matter what. I love her and it’s because of her I know how to communicate and trust my therapists! Thank you! close-quote
    V.G.
  • Alexandria N.
    open-quote This place changed my life. I haven’t been there in about 4 years now, but I was reflecting over my experience and thought they deserved a good review. I originally went to see Luke back in 2017 to deal with my depression. After visiting with him for a few months we came to the conclusion that I was dealing with undiagnosed ADHD. My life has significantly improved because of Luke and my diagnosis. Thank you from the bottom of my heart. close-quote
    Alexandria N.
  • Kelsey H.
    open-quote I've gone to many Counselor places, but this seems to be the one. Excellent Service! By both the therapists and the staff! Very friendly and professional! The atmosphere is great as well! They don't take Medicaid sadly, but they have multiple kinds of professionals and services to fit your need! They also have an excellent website. They are good at communicating to you and each other, so that nothing goes wrong. close-quote
    Kelsey H.
  • Emma M.
    open-quote I have loved my time with Integrated Counseling and Wellness. The staff made me feel comfortable and well taken care of. My therapist, Liz, was incredible. You can tell she is professionally trained, well qualified, and truly cares for her patients. I've seen a dramatic change in my life since beginning my treatment at Integrated Counseling, and I will be forever grateful for my time there. close-quote
    Emma M.
  • Noah K.
    open-quote I have had nothing but a positive experience in my time receiving counseling at Integrated Counseling and Wellness. The staff is incredibly friendly and professional and the environment is conducive to peace and calm. I have made and continue to make great strides in improving my mental health thanks to my time here. close-quote
    Noah K.
  • Ann O.
    open-quote LouAnn Stermer is an excellent counselor who cares deeply about her clients. In the past, I worked with her at 2 different times over several years. She always acted in a professional manner and with a great deal of integrity. Integrated Counseling is very lucky to have her. close-quote
    Ann O.
  • Jessica E.
    open-quote Luke Einerson is amazing! I always had the hardest time falling asleep, and with one visit, Luke made the perfect herbal mixture that has made all the difference! He was very knowledgeable and caring! Highly recommend him if you are looking for a more natural Herbal alternative! close-quote
    Jessica E.
  • Cody H.
    open-quote I have witnessed Luke's work with clients and can attest to his passion, compassion, and skill at delivering client-specific care. Luke really cares about the people he works with, and he is talented at seeing their potential to creatively help them realize that for themselves. close-quote
    Cody H.
  • Grace C.
    open-quote Luke is an Executive Coach with a solid entrepreneurial experience and deep understanding of the healthcare ecosystem. This combined with his strong listening skills and “out of the box” thinking approach, brings a unique edge to his coaching practice. close-quote
    Grace C.
  • J Waite
    open-quote I have experienced incredible growth with the help of my counselor here. Best counseling I have ever had! close-quote
    J Waite
Telehealth Therapy

Exploring Telehealth in Idaho

There are plenty of reasons why people choose online counseling over in-person sessions. Online therapy can feel less intimidating for someone who is just starting out on their journey, and it is also a great solution for someone who has limited time and can’t make it to an in-person session because of distance.

At Integrated Counseling and Wellness, we are committed to offering you the option of online counseling. Our team of counselors, with their extensive training and experience in providing online therapy, ensure that sessions are readily available and tailored to your schedule, instilling confidence in our potential clients.

Schedule an Appointment

Does Virtual Therapy Work?

Many people are concerned about whether online telehealth sessions will actually work for them. The answer is yes; online therapy can be just as effective as in-person sessions for some. Starting online can make the transition to in-person easier for many, and you are never locked in one way or another. If you feel that you aren’t benefiting from online counseling services, all you have to do is let us know. We are happy to work with you on finding better solutions so you can take control of your mental health journey.

Schedule Online Today

Therapy on a laptop
Therapy on a laptop

Does Virtual Therapy Work?

Many people are concerned about whether online telehealth sessions will actually work for them. The answer is yes; online therapy can be just as effective as in-person sessions for some. Starting online can make the transition to in-person easier for many, and you are never locked in one way or another. If you feel that you aren’t benefiting from online counseling services, all you have to do is let us know. We are happy to work with you on finding better solutions so you can take control of your mental health journey.

Schedule Online Today

Telehealth

Step 1: Contact us about online counseling and psychiatric services

Telehealth services are a safe and secure way for our clinicians to provide you care from remote locations. If you are interested in these services, please call our office to speak with an administrator who will be able to answer your questions and get you scheduled. 

 

online counseling

Step 2: Consider Insurance

At this time, most insurance companies are adapting to the need for telehealth coverage. However, we always recommend that you call your insurance company to verify that this coverage will be extended to your plan. When speaking with your insurance company, you will need to ask if they will be extending your mental health benefits to cover telehealth sessions. We will provide updates we recieve from a number of insurance plans here

 

question marks

Step 3: A consultation or a full session?

Just like our in person services, we can provide a free 15-minute consultation or an initial full length session online. If you are wanting to test out telehealth with a consultation before scheduling, we can make that happen! Please inform the administrator you speak with that you would like to begin with a 15-minute consultation, and they will provide you with scheduling options. If you are comfortable with beginning treatment, we are happy to schedule an initial full length intake session.

 

counseling on computer

Step 4: Intake Paperwork? Easy!

Before your initial intake session, documentation such as consent forms, basic health history, and insurance information will need to be submitted through our client portal. Once you have scheduled your first session with a member of our administrative staff, you will receive a link to our secure online portal, and be prompted to complete the intake paperwork. This paperwork is essential to providing you with the most thorough and beneficial treatment we can provide. If you have any questions while completing your intake paperwork or accessing our portal, please call our office and one of our administrative staff members will be happy to help you.

 

counseling from home

Step 5: How to begin your telehealth session

With our client portal technology, a telehealth session can be completed with ease. You will first log into your client portal and select the appointments tab. From there, find the date and time of your appointment and click “start session”. Then, type in your preferred name, hit “join integrated counseling and wellness”, and your session will begin. If you experience any technical difficulties, please visit step 6: Dealing with technical difficulties. But yes, you can always call us if you are having difficulties. After you have done it once, this step gets easy. 

 

dealing with errors

Step 6: Dealing with technical difficulties

While accessing your telehealth session, you may experience technical difficulties. Your provider has been trained and will do their best to work through these problems; however, you can follow these steps to troubleshoot issues as well.  

  1. Check your browser. If you are working from an IOS device, Safari is the most successful browser to use, and Chrome for those Android/microsoft products. 
  2. Check your connection. If you are having trouble hearing or seeing your provider, check your wifi connection. 
  3. Exit and re-enter your session. If you are having trouble hearing or seeing the provider, exit and re-enter your session.
  4. It may be a bandwidth issue. Conduct a speed test using a website such as www.speedtest.net 

 

credit card payment

Step 7: Paying for your telehealth session

Before starting your telehealth session, you have the ability to pay your amount due through the portal. To pay for your session you will need to log into your client portal account and follow these steps: 

  1. Go to “make a payment” 
  2. Click the box next to the session you would like to pay for and select “make a payment”. 
  3. Enter your card information, and select “Make a payment”. 

All card information entered is protected and confidential. If you have any questions about the amount due in your portal, please call our office and speak to an administrator.

 

That’s all there is to it! We are here, ready to help you get started. We look forward to taking your calls and providing you with the best care possible.

  • This field is for validation purposes and should be left unchanged.
Contact Us